VGROUPS DELIVERY POLICY

At VGroups, we strive to ensure a smooth and transparent delivery process for all orders placed on our online store. This policy outlines our shipping timelines, delivery areas, charges, and related terms.

1. DELIVERY TIMELINES

| Service Type | Estimated Delivery Time | Notes |

|-----------------------|---------------------------|-----------|

| Standard Delivery | 3-7 business days | Excludes Sundays & public holidays |

| Express Delivery | 1-3 business days | Available at extra cost |

| Same Day Delivery | Within 24 hours | Limited to select cities |

| International Shipping | 7-15 business days | Customs duties apply |

- Processing Time: Orders are processed within 24-48 hours (excluding weekends).

- Delays: Rare cases (weather, logistics issues) may extend delivery time.

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2. Delivery charges

| Order Value | Shipping Fee (India) | Express Fee |

|----------------|-------------------------|----------------|

| Below ₹499 | ₹50 | +₹100 |

| ₹500 - ₹999 | ₹30 | +₹80 |

| ₹1000 & above | FREE | +₹50 |

- International Orders: Shipping costs vary by destination.

3. TRACKING YOUR ORDER

- Once dispatched, you'll receive an SMS/email with a tracking number.

- Track via our website or courier partner's portal (eg, Delhivery, FedEx).

4. DELIVERY AREAS

- Domestic: Servicing all major Indian cities (PIN code verification at checkout).

- Remote Areas: Extra charges or longer timelines may apply.

- International: Selected countries (check dropdown at checkout).

5. FAILED DELIVERIES & REATTEMPTS

- 1st Attempt: If delivery fails (wrong address, unreachable customer), we'll retry once.

- Returned Orders: Unsuccessful deliveries after 2 attempts will be refunded (excluding shipping fees).

6. ORDER CANCELATION & CHANGES

- Pre-Shipment: Cancel anytime before dispatch via "My Orders" page.

- Post-Shipment: Contact customer care within 6 hours for cancellation (if not shipped).

- Address Changes: Only allowed before dispatch.

7. DAMAGED/MISSING ITEMS?

- Inspect at Delivery: Refuse if package is tampered with.

- Report Within 48 Hours: Email [support@vgroups.com] with order number + images.

8. CONTACT US

For delivery-related queries:

📞 Customer Care: [Phone Number]

📧 Email: [support@vgroups.com]

🕒 Hours: 9 AM – 6 PM (Mon-Sat)

Key Notes:

✅ Cash on Delivery (COD): Available (extra ₹30 fee).

✅ Gift Wrapping: Optional at checkout (+₹50).

✅ Holidays: No deliveries on national/state holidays.