VGROUPS REFUND & RETURN POLICY

At VGroups, we want you to be completely satisfied with your purchase. If you're not happy with a product, you can request a return, exchange, or refund under the following terms.

1. RETURN ELIGIBILITY

| Condition | Return Window | Refund Method | Notes |

|--------------|------------------|------------------|-----------|

| Defective/Damaged Product | 7 days from delivery | Full refund (including shipping) | Provide unboxing video/images |

| Wrong Item Shipped | 7 days from delivery | Full refund or free exchange | Must report within 48 hours |

| Size/Color Change | 3 days from delivery | Store credit or exchange | Product must be unused |

| Change of Mind | 3 days from delivery | Store credit only | Unused, original packaging |

❌ Non-Returnable Items:

- Perishables, personalized items, innerwear, cosmetics, and discounted/clearance products.

2. HOW TO INITIATE A RETURN

Step 1: Request a Return

- Log in to "My Orders" on [VGroups website/app] → Select item → Click "Return/Exchange".

- OR Email [returns@vgroups.com] with:

- Order number

- Product images/video (if defective)

- Reason for return

Step 2: Approval & Return Pickup

- Our team will verify & approve within 24 hours.

- Free pickup arranged via courier partner (or self-ship for exchanges).

Step 3: Refund/Exchange Processing

| Refund Type | Processing Time |

|----------------|--------------------|

| Credit/Debit Card, UPI, Wallet | 3-5 business days |

| Cash on Delivery (COD) | Bank transfer (5-7 days) |

| Exchange | Shipped in 2-3 days after approval |

3. RETURN CONDITIONS

- Original packaging, tags, and invoice must be intact.

- Defective items: Include a photo/video of the issue.

- Self-shipping: Use a trackable courier (return costs borne by customer unless faulty product).

4. REFUSED RETURNS

We may reject returns if:

- Product is used, washed, or damaged by customer.

- Return request is made after the eligible period.

- Missing original packaging/invoice.

5. CANCELLATION POLICY

- Before Shipping: Full refund in 1-2 business days.

- After Shipping: Refund processed after return inspection.

6. CONTACT US

For return-related queries:

📞 Customer Care: [+91 XXXX-XXXXXX]

📧 Email: [support@vgroups.com]

🕒 Working Hours: 9 AM – 6 PM (Mon-Sat)

Important Notes:

✅ No refund for shipping charges (unless wrong/defective item).

✅ Exchanges Subject to Stock Availability (else refund issued).

✅ Fraud Prevention: Refunds withheld if misuse detected.