VGROUPS REFUND & RETURN POLICY  

 

At VGroups, we want you to be completely satisfied with your purchase. If you’re not happy with a product, you can request a return, exchange, or refund under the following terms.  

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 1. RETURN ELIGIBILITY  

 

| Condition | Return Window | Refund Method | Notes |  

|--------------|------------------|------------------|-----------|  

| Defective/Damaged Product | 7 days from delivery | Full refund (including shipping) | Provide unboxing video/images |  

| Wrong Item Shipped | 7 days from delivery | Full refund or free exchange | Must report within 48 hours |  

| Size/Color Change | 3 days from delivery | Store credit or exchange | Product must be unused |  

| Change of Mind | 3 days from delivery | Store credit only | Unused, original packaging |  

 

❌ Non-Returnable Items:  

- Perishables, personalized items, innerwear, cosmetics, and discounted/clearance products.  

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 2. HOW TO INITIATE A RETURN  

 Step 1: Request a Return  

- Log in to "My Orders" on [VGroups website/app] → Select item → Click "Return/Exchange".  

- OR Email [returns@vgroups.com] with:  

  - Order number  

  - Product images/video (if defective)  

  - Reason for return  

 Step 2: Approval & Return Pickup  

- Our team will verify & approve within 24 hours.  

- Free pickup arranged via courier partner (or self-ship for exchanges). 

 Step 3: Refund/Exchange Processing  

| Refund Type | Processing Time |  

|----------------|--------------------|  

| Credit/Debit Card, UPI, Wallet | 3-5 business days |  

| Cash on Delivery (COD) | Bank transfer (5-7 days) |  

| Exchange | Shipped in 2-3 days after approval |  

 3. RETURN CONDITIONS  

- Original packaging, tags, and invoice must be intact.  

- Defective items: Include a photo/video of the issue.  

- Self-shipping: Use a trackable courier (return costs borne by customer unless faulty product).  

 4. REFUSED RETURNS  

We may reject returns if:  

- Product is used, washed, or damaged by customer.  

- Return request is made after the eligible period.  

- Missing original packaging/invoice.  

 5. CANCELLATION POLICY  

- Before Shipping: Full refund in 1-2 business days.  

- After Shipping: Refund processed after return inspection.  

 6. CONTACT US 

For return-related queries:  

📞 Customer Care: [+91 XXXX-XXXXXX]  

📧 Email: [support@vgroups.com]  

🕒 Working Hours: 9 AM – 6 PM (Mon-Sat)  

 Important Notes:  

✅ No Refund for Shipping Charges (unless wrong/defective item).  

✅ Exchanges Subject to Stock Availability (else refund issued).  

✅ Fraud Prevention: Refunds withheld if misuse detected.